From the date of the initial contract or agreement to use services – we will retain the clients data for a maximum of 12 months
Using only when necessary to communicate and discuss working together
If a client cancels our services, we will retain data pertaining to their account
We will retain payment and invoicing data for a maximum of 6 years for HMRC and Tax purposes.
We will also retain account campaign data for a maximum of 12 months including but not limited to:
Ranking reports
Analytics reports/data
Job sheets
Correspondence pertaining to work both within and outside of our initial agreed remit
Traffic data
Relevant contact information
Website files where applicable
Other documents that may be applicable to the campaign or customer account
Account notes
Client written feedback
You have the rights to your own information. A copy of the initial data/information we collect about you can be provided free of charge at the start of a contract
Subsequent requests of your data may induce a small administrative charge under the following circumstances:
Repetitive requests of data sets over a course of time
Requests for excessive amounts of data over a course of time
For further information on your ‘Right of Access’, please visit www.ico.com
As part of the new GDPR, when communicating between multiple parties:
All parties must be made aware of, then accept any further communication between the two parties that may not have previously communicated. This includes:
Unarranged phone calls
Unarranged or unsolicited emails
Any other form of digital or physical communication that hasn’t been previously approved by all parties involved
Under no circumstances, will any of the data we collect be shared with any other party, internal or external, without prior written consent from the party the data is belonging to.
